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Get comprehensive support for all Mpalo services. From API troubleshooting to account management, our team provides expert assistance to keep your projects running smoothly.

Support
API keys
Create, rotate, revoke
System status
Live uptime & latency
Docs
Quickstarts & SDKs
Billing
Plans, usage, invoices

Common questions

Click anything -- most answers are right here.

How does Palo's memory layer work?
Palo sits between your app and any LLM, automatically capturing and recalling context. It blends episodic memory (what happened, when) with semantic memory (what we know about a topic) so responses feel continuous instead of starting from zero every turn. See the developer docs for the full pipeline.
I lost my API key -- what now?
Head to mind.mpalo.com/api-keys, revoke the missing key, and create a new one. We never store the full key after creation, so a fresh one is the only path forward.
I'm getting 401 / 403 errors on the API.
Check three things in order: (1) the key is active and not expired, (2) the Authorization: Bearer <key> header is being sent, (3) your org's plan covers the endpoint you're calling. Live status is at api.mpalo.com/status -- if you see green there, it's almost certainly client-side.
How do I upgrade, downgrade, or cancel my plan?
Plan changes happen in Mind › Billing. Upgrades go through a fresh Stripe checkout for the new plan and take effect once payment completes; we don't prorate. Downgrades require canceling your current plan first, then subscribing to the lower tier. Cancellations stop billing at the end of the current cycle, with no further charges after that.
Where do I see my usage and rate limits?
Real-time usage lives at Mind → Usage. Each plan's limits and overage policy are detailed at Mind → Billing.
How is my data stored and used?
Memories are encrypted at rest and isolated per organization. We don't train foundation models on your data. Full details in the Privacy Policy and Safety & Security pages.
I want to delete my account or all my memories.
Account deletion lives in Mind › Settings and is irreversible. For memories, our CLI and SDK are the source of truth: both expose list, edit, and delete operations down to individual memories. A memory management UI in Mind isn't shipped yet, but the CLI/SDK options will always be available.
SSO, audit logs, custom limits -- enterprise stuff?
That's all on the Enterprise plan. Reach out via contact sales and we'll set up SAML/OIDC, audit log export, and per-user usage ceilings tailored to your org.